Articles by Marius Galmati: security in plain language, backup, automation, what's worth it and what isn't. From real projects, not theory.https://bitup.roenhttps://bitup.ro/en/blog/how-we-built-our-own-helpdeskhttps://bitup.ro/en/blog/how-we-built-our-own-helpdeskWhy I didn't buy a ticketing system, what a support request at BitUp looks like today, from first WhatsApp message to month-end report, and what I learned building it.Thu, 10 Sep 2026 00:00:00 GMTIT supportautomationAIfrom the inside